Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days before shipment.

United States: Typically arrives within 2–5 business days after processing.

International: Delivery times vary depending on your location and local postal services.

Once your order ships, you'll receive a tracking number via email.

Do you offer free shipping?

Yes!

🇺🇸 All U.S. orders qualify for free shipping.

🌎 International orders qualify for free shipping when the order total reaches $70 or more.

What shirt do you use?

Many of our designs are printed on the popular Comfort Colors® 1717 garment-dyed t-shirt, known for its soft feel, relaxed fit, and premium quality.

Specific garment information can be found on each product page.

How do your shirts fit?

Most of our apparel features a relaxed unisex fit.

If you prefer a more fitted look, consider sizing down. If you enjoy an oversized fit, order your normal size or size up.

We always recommend checking the size chart before ordering.

Are your products made to order?

Yes!

Every item is created specifically for you after your order is placed. This allows us to offer a larger variety of unique designs while reducing unnecessary waste and excess inventory.

Can I return my order?

Yes. Returns are accepted within 30 days of receiving your order.

To qualify for a return, items must be:

• Unopened

• Unworn

• In their original packaging

• In the same condition they were received

If you have questions about a return, feel free to contact us.

What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or you received the wrong product, please contact us as soon as possible.

Be sure to include photos of the issue and your order number so we can help resolve it quickly.

How do I track my order?

Once your order ships, you'll receive an email containing your tracking information.

If you haven't received your tracking information after a few days, feel free to reach out and we'll be happy to assist.

Will the colors look exactly like the photos?

We do our best to display colors as accurately as possible.

However, colors may appear slightly different depending on your screen settings and the garment dyeing process used by certain apparel brands.

How can I contact North11?

The easiest way to reach us is through our Contact page.

Whether you have a question about an order, sizing, shipping, or anything else, we'll do our best to get back to you as quickly as possible.

Do you add new designs regularly?

Absolutely.

North11 is built around seasonal collections, sports-inspired designs, holidays, trends, and other things people enjoy.

We're always working on new products, so be sure to check back often to see what's new.